RETURNS POLICY

You ordered the wrong item.

• You can return the item to us within 7 days after you receive the item.
• The item shouldn't be opened from its original packaging.
• You need to pay the postage back to us.
• Your original postage costs are not refundable and if you received 'FREE DELIVERY' you will be charged the nominal rate to your area for the size of the said package.

You changed your mind.

• You can return the item to us within 7 days after you receive the item.
• The item shouldn't be opened from its original packaging.
• You need to pay the postage back to us.
• Your original postage costs are not refundable and if you received 'FREE DELIVERY' you will be charged the nominal rate to your area for the size of the said package. Please note that NO RETURNS for Change of Mind, or Incorrect Order after 7 days from the day which the product(s) or item(s) was first received.

Return of Faulty Goods

• Any product that arrives damaged or faulty can be exchanged with within 7 days of receipt. All products must be returned in like-new condition (excluding reported damage), including original packaging and all documentation.
• All defective product(s) will be assessed by the Santos Coffee Company returns division and, if deemed faulty/ damaged, a replacement will be dispatched as soon as possible (within one week maximum).
• If a product returned is found not to be faulty, customers must pay the freight cost of the item(s) delivered back to you by Santos Coffee Company.
• Return of Non-Faulty/Non-Damaged Goods
• Goods that are not faulty/ damaged can be returned within 7 days of receipt for exchange or refund.
• All products must be returned in their original un-opened packaging. Customers must also pay the next freight cost of future item(s) delivered by Santos Coffee Company.
• All products will be replaced within 1 week from the day which the product was received by Santos Coffee Company.